Return Policy and Shipping Information
We are proud to offer customizations on most of our items including lighting, casegoods, upholstery and tables. All customized or made-to-order items are final sale. Any made-to-order or custom order that is cancelled before production will incur a 6% fee to cover any credit card processing fees. Once an item has gone into production, order cancellations will incur a 25% fee.
Please notify us within 5 days of receipt of a defective or damaged item. Any shipping damages must be noted and photographed at time of receipt. Please send photos of packaging and damaged product to firstname.lastname@example.org. Refunds will be given for damaged products once they are returned and inspected by our team.
Stock items that are not customized or made-to-order can be returned within 10 days in their original packaging. A 10% restocking fee will be charged for all returns, and return shipping is the responsibility of the client. Refunds will be issued once the product is returned and inspected.
Please note that changes or modifications may be made in production on all made-to-order items, which may impact the design.
All standard size lighting and accessories will ship via a domestic ground carrier. If you require rush shipping, please contact us for a quote.
Small furniture items will be shipped via a domestic ground carrier. Large furniture items may be shipped via a freight carrier, and can be delivered to either commercial or residential addresses via a white glove service. When selecting “Freight” as your shipping option, your shipping address must be a commercial address that has a loading dock or that can receive palletized freight deliveries. All large furniture items that are being sent to a residential address must be sent via “White Glove”.