Return Policy

Return Policy

We are proud to offer customizations on most of our items including lighting, casegoods, upholstery and tables. All customized or made-to-order items are final sale. Any made-to-order or custom order that is cancelled before production will incur a 6% fee to cover any credit card processing fees. Once an item has gone into production, a 25% fee will be applied to any cancelled orders.

Please notify us within 10 days of receipt of a defective or damaged item. Any shipping damages must be noted and photographed at time of receipt. Please send photos of packaging and damaged product to info@katyskelton.com. Refunds will be given for damaged products once they are received and inspected by our team.

Stock items that are not customized or made-to-order can be returned within 10 days in their original packaging. A 10% restocking fee will be charged for all returns, and return shipping is the responsibility of the client. Refunds will be issued once the product is returned and inspected.